# mingalondon

> Public Help Center articles for mingalondon.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Where is my order?](https://help-eu.mingalondon.com/en-GB/where-is-my-order-3233739.md): As soon as your order ships, you’ll get an email with your tracking link. You can also check anytime through our Order Tracking Page. Please allow up to 48 hours for tracking to update after dispatch. Orders are processed MondayFriday (excluding holi
- [Can I cancel or modify my order?](https://help-eu.mingalondon.com/en-GB/can-i-cancel-or-modify-my-order-3233740.md): Once an order is placed, cancellations are generally not possible. Our team moves quickly to get your items packed and shipped. If you contact us right away, we’ll do our best to help, but once your order has been processed, we’re unable to make any
- [I haven’t received the confirmation email](https://help-eu.mingalondon.com/en-GB/i-haven%E2%80%99t-received-the-confirmation-email-3233741.md): Order confirmations are sent automatically after checkout. If you haven’t received yours within 15 minutes, please check your Spam, Promotions, or Junk folders, sometimes they end up there. If you still can’t find it, please contact us and include yo
- [My tracking number isn’t working](https://help-eu.mingalondon.com/en-GB/my-tracking-number-isn%E2%80%99t-working-3233742.md): Tracking numbers can take up to 24 - 48 hours to activate after your order has shipped. This delay happens because carriers need to register the parcel in their network. If the link still isn’t updating after 48 hours, contact us with your order numb
- [Do I need an account to place an order?](https://help-eu.mingalondon.com/en-GB/do-i-need-an-account-to-place-an-order-3233743.md): You don’t need an account to order, but creating one lets you track orders, manage returns, and access your order history easily. Subscribe to our newsletter for early access to new drops, restocks, and exclusive offers.
- [What’s your shipping policy?](https://help-eu.mingalondon.com/en-GB/what%E2%80%99s-your-shipping-policy-3233730.md): We ship Monday to Friday, excluding bank holidays. Most orders leave our warehouse within 1 business day after payment is confirmed. Once your order ships, you’ll receive an email with tracking details so you can follow your delivery progress. Please
- [What are the shipping costs & delivery times?](https://help-eu.mingalondon.com/en-GB/what-are-the-shipping-costs-and-delivery-times-3233731.md): Shipping costs and delivery times depend on your location, delivery method, and order value. We offer both Standard and Express delivery options in most regions. Check our Shipping Rates table. Free shipping is available once your order reaches a cer
- [My package is lost or arrived damaged](https://help-eu.mingalondon.com/en-GB/my-package-is-lost-or-arrived-damaged-3233732.md): If your order arrives damaged or incorrect, please contact us within 5 days of receiving it. Make sure to include clear photos of the item and packaging so we can review and resolve the issue as quickly as possible. If your tracking shows as “deliver
- [Can I change my delivery address after ordering?](https://help-eu.mingalondon.com/en-GB/can-i-change-my-delivery-address-after-ordering-3233733.md): Once an order is placed, we can’t guarantee that changes to your delivery address can be made, as our team processes orders quickly. If you contact us right after placing your order, we’ll do our best to update the address before it ships. If your pa
- [Do I need to pay customs fees / import duties?](https://help-eu.mingalondon.com/en-GB/do-i-need-to-pay-customs-fees--import-duties-4696346.md): If you’re ordering from the UK, USA, or any European Union country, customs fees and import duties are already included in your order total. You won’t be charged anything extra upon delivery.European Union countries include:Germany, France, Netherlan
- [Shipping rates](https://help-eu.mingalondon.com/en-GB/shipping-rates-3233758.md): Shipping costs and delivery times depend on your location, delivery method, and order value. We offer both Standard and Express delivery options in most regions.
- [How can I make a return?](https://help-eu.mingalondon.com/en-GB/how-can-i-make-a-return-3233735.md): If you’re not fully happy with your order, you can return eligible items within 30 days of delivery. You can start your return anytime through our Returns Portal. Items must be unworn, unwashed, and in their original condition, with tags and packagin
- [Can I exchange my order?](https://help-eu.mingalondon.com/en-GB/can-i-exchange-my-order-3233734.md): We currently don’t offer exchanges. If you need a different size or style, please place a new order and return your original item for a refund. This ensures you get your preferred item faster and avoids delays during high-demand periods.
- [My order is being returned](https://help-eu.mingalondon.com/en-GB/my-order-is-being-returned-6213774.md): If your tracking shows that your order is being returned to sender, this usually means the carrier was unable to complete the delivery or the parcel wasn’t collected in time. Once the parcel arrives back at our warehouse, we’ll automatically process
- [How soon will I receive my refund?](https://help-eu.mingalondon.com/en-GB/how-soon-will-i-receive-my-refund-3233736.md): Once your return reaches our facility, we’ll process your refund within 14 business days. You’ll receive an email confirmation once the refund is issued. Depending on your bank or payment method, it might take an extra few days to appear in your acco
- [Can I return multiple orders in one parcel?](https://help-eu.mingalondon.com/en-GB/can-i-return-multiple-orders-in-one-parcel-3233737.md): If you have multiple orders to return, feel free to send them back together in the same parcel. Just be sure to submit each return through our return portal here and use only one of the provided label/QR codes. By doing this, you'll only be charged f
- [I received a damaged item](https://help-eu.mingalondon.com/en-GB/i-received-a-damaged-item-3233738.md): We’re so sorry your order didn’t arrive as expected. If your item arrived damaged or incorrect, please contact us within 5 days of delivery. Include clear photos of the item and its packaging so our team can review your case and resolve it quickly. O
- [Returns rates](https://help-eu.mingalondon.com/en-GB/returns-rates-3233759.md): If you’re not fully happy with your order, you can return eligible items within 30 days of delivery. Each return incurs a cost, which will be deducted from your refund.
- [Size guide](https://help-eu.mingalondon.com/en-GB/size-guide-3233747.md): We include detailed sizing on every product page, with garment measurements, size conversions, and fit guidance tailored to each piece. You’ll also find notes on how the item is designed to fit, whether it’s fitted, relaxed, or oversized, alongside t
- [When will this item be back in stock?](https://help-eu.mingalondon.com/en-GB/when-will-this-item-be-back-in-stock-3233744.md): We produce our pieces in limited quantities, so they tend to sell out fast. If the size you want isn’t available, click the “Notify Me When Available” button on the product page to get an email as soon as it’s back in stock. For product updates, excl
- [When will I receive my pre-order?](https://help-eu.mingalondon.com/en-GB/when-will-i-receive-my-pre-order-3233745.md): Pre-order items show an estimated shipping date on their product page. Your full order will ship together once the pre-order item becomes available. If you don’t want to wait for other items, we recommend placing a separate order for in-stock product
- [How should I care for my Minga pieces?](https://help-eu.mingalondon.com/en-GB/how-should-i-care-for-my-minga-pieces-3233746.md): We recommend washing your pieces inside out on a gentle cycle at low temperatures and with similar colors. Avoid tumble drying or using bleach to keep your clothes looking their best for longer. For specific item instructions, please check the care l
- [What payment methods do you accept?](https://help-eu.mingalondon.com/en-GB/what-payment-methods-do-you-accept-3233754.md): We accept all major payment methods, including Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, and Afterpay. All payments are processed securely, and your order will be charged in the currency displayed at checkou
- [Can I use more than one discount code?](https://help-eu.mingalondon.com/en-GB/can-i-use-more-than-one-discount-code-3233748.md): Only one discount code can be used per order. Discount codes can’t be combined with other promotions or sale prices unless specifically stated.
- [My discount code isn’t working](https://help-eu.mingalondon.com/en-GB/my-discount-code-isn%E2%80%99t-working-3233749.md): If your code isn’t working, make sure it applies to the items in your cart, as some codes exclude sale or promotional items. Double-check that you’ve entered it correctly (codes aren’t case-sensitive) and that it hasn’t expired. If it’s still not wor
- [Price Adjustments](https://help-eu.mingalondon.com/en-GB/price-adjustments-3233750.md): We don’t offer price adjustments for items purchased before a sale or promotion. Our prices may change based on stock, season, and demand. Discount codes can’t be applied to previous orders.
- [Gift Cards](https://help-eu.mingalondon.com/en-GB/gift-cards-3233751.md): Our e-gift cards are sent straight to your email and are valid for 12 months from the date of purchase. They can be used sitewide but can’t be refunded or combined with other discounts. To use your gift card, copy the code from your email and paste i
- [Klarna / Clearpay](https://help-eu.mingalondon.com/en-GB/klarna--clearpay-3233752.md): We offer flexible payment options so you can shop now and pay later. At checkout, you can choose Klarna or Clearpay (Afterpay) to split your total into interest-free installments. Klarna: Pay in 30 days or split your purchase into 3 interest-free pay
- [Student Discount](https://help-eu.mingalondon.com/en-GB/student-discount-3233753.md): We offer an exclusive student discount so you can shop your Minga favourites for less. To get yours, visit our Student Discount Page and sign up with your student email address. You’ll receive your unique 15% discount code by email within 2 hours. Do
- [Klarna](https://help-eu.mingalondon.com/en-GB/klarna-3233761.md): Shop your favorite Minga pieces with Klarna and enjoy a flexible payment plan that works for you. Split your purchase into 3 interest-free payments, or pay the full amount in 30 days—all with no hidden fees when you pay on time. Getting started with
- [Clearpay](https://help-eu.mingalondon.com/en-GB/clearpay-3233762.md): Ready to upgrade your wardrobe without worrying about upfront costs? With Clearpay, you can shop your favourite Minga pieces today and spread the cost over time. It’s a simple, flexible way to enjoy the styles you love without the stress. Instead of
- [Sustainability](https://help-eu.mingalondon.com/en-GB/sustainability-3233757.md): At Minga London, we believe fashion should be thoughtful, not wasteful. We produce in small batches to avoid overproduction and create pieces designed to last. We work with trusted suppliers who ensure safe working conditions, fair wages, and follow
- [How can I collaborate with Minga London?](https://help-eu.mingalondon.com/en-GB/how-can-i-collaborate-with-minga-london-3233755.md): For influencer or brand collaboration inquiries, please reach out through our Contact Page. Our team will review your request and direct it to the right department, who will be in touch if it’s a good fit.
- [Do you offer wholesale?](https://help-eu.mingalondon.com/en-GB/do-you-offer-wholesale-3233756.md): For wholesale inquiries, please reach out through our Contact Page and include your store details, location, and any relevant information such as the brands you currently carry. Our team will review your request and get back to you with more informat